Customer Help

Website Security

To help ensure that your shopping experience is safe and secure, Festival Sunglasses uses Secure Socket Layer (SSL) technology. This encrypts and protects your data. If SSL is enabled then you will see a green padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

The SSL is only necessary for pages where you enter private information.  For example, the Festival Sunglasses website has only enabled SSL for the checkout page https://aus.festival-sunglasses.com/checkout/ as this is the only time you would enter in personal information.

If you wish to test the SSL with the above link, first you will need to add an item to your shopping cart and then visit the above checkout page. If you click the above link without any items in your shopping cart, the website will automatically re-direct you to the “cart” page to let you know there is nothing in your shopping bag to purchase.  This does not mean the SSL is not working, it is merely the website logic preventing you from reaching the checkout page, as you have no items to checkout.

While making a purchase, you can check to see that you are in secure mode by looking for the green padlock in your browser address bar.  You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’.

 

Payment Methods

PayPal

PayPal

PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

VISA-MASTERCARD

Credit Card

We use Rapid 3.0 technology, so when you enter your credit card details onto the Festival Sunglasses website, they never actually touch our servers. Its highly trusted and highly secure.  Your credit card information is privately and securely delivered directly to our payment processing gateway by SSL encryption.

*All prices are listed in Australian Dollars (AUD)

 

Privacy Policy 

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and address) and payment method.

We use contact information only for the purposes of billing/tax and to complete your order. If we have trouble processing an order, we will use your contact information. In some cases we may wish to inform you of specials or new sunglasses to keep you up to date with our developments. All outbound email from Festival Sunglasses abides by applicable legislation and you may opt out at any time via the unsubscribe link.

We use third-party web beacons (Google Analytics) to help analyse customer behaviour on our website, in an effort to improve the shopping experience for both parties. We reserve the right to modify this privacy policy at any time. Information from our google analytics web tracking does not personally identify you, thus our tracking is merely an observation of website behaviour.

Festival Sunglasses use Remarketing with Google Analytics to advertise online.
Third-party vendors, including Google, may show our ads on sites across the Internet.
Festival Sunglasses and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone’s past visits to our website. In addition, Festival Sunglasses use this information to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website.

Festival Sunglasses use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics to understand customer behaviour to make better services and products for our customers.

At any given time Festival Sunglasses may use Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting.

Using Ad Settings you are able to opt out of Google Analytics for Display Advertising and customize Google Display Network ads.

This was last updated on 1 January 2014.

 

Use of Cookies 

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customize our site for you (hold your wishlist if you’re not registered)
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.  A cookie is useful for you as well, because it allows you to return to our website and still see items in your cart or wish list, if you have not signed up for an account with us yet.

 Returns & Exchanges Policy

You have the right to exchange or return sunglasses (for a refund) within 14 days of purchase date. The sunglasses need to be unused with product tags still attached. When you return or exchange sunglasses, you must cover the return shipping charges. As soon as we receive them, we will exchange your sunglasses or give you a refund, depending on your request. You will not be reimbursed for your original shipping charges (because we already paid them to Australia Post). If you received ‘Free Shipping” on your order, then the shipping fees paid by Festival Sunglasses will be retained from the full refund amount. There is a $5 handling fee applied to refunds.

We do not take responsibility for any sunglasses lost during the return shipping. Festival Sunglasses reserves the right to refuse a refund for any reason, but we are usually very reasonable with our returns/exchanges policy. Festival sunglasses will not issue refunds/exchanges for goods after 14 days from date of transaction on this website. If any conditions here are not met, Festival Sunglasses reserves the right to refuse refund/exchange.

How to Exchange or Return Sunglasses

Email us with your order number, which sunglasses you wish to return and the reason for the return (it helps us make better sunglasses) Then we will contact you with the proper instructions.

If you do not contact us before returning your sunglasses, you risk not receiving your refund or exchange. We do not take responsibility for any lost packages.

Postage & Tracking

Festival Sunglasses offer Tracked Parcel Post. You can also track your order here 

Regular / Parcel Post: $9.90

Disclaimer

Festival Sunglasses strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. Festival Sunglasses are not liable for these errors or changes and neither Festival Sunglasses, nor any employee or representative of Festival Sunglasses will be liable for damages arising from the use of this website or the products sold here.

Your Information will never be shared with any third party